Frequently asked.
The answers, before you have to ask.
Everything a physical therapist — or a practice — wants to know before getting started with TELOS. No runaround.
01
Before you start
Is it worth it even if I have few patients?
Yes. The Solo plan is built for the freelance professional, up to 50 active patients: 10-15 patients are enough for TELOS to make sense. Starts at €49/month.
Does it work if I work across multiple practices or do home visits?
Yes. TELOS is cloud-based: use it from any location, even from your phone during a home visit. Your data follows you.
Do I need technical training to use it?
No. No IT department, no course. Open it, add your first patient and go: setup takes about 8 minutes.
Does it work on smartphone and tablet during a session?
Yes. The interface is designed for in-session use: add a measurement or a note in seconds, from the device in your hand.
02
Pricing and trial
Can I cancel whenever I want? Are there penalties?
Yes, you cancel in one click, with no penalties and no holds. Your data stays yours: export in standard format included.
How does the trial work?
It's a reverse trial: you sign up and immediately access full Studio. The 7-day countdown doesn't start at signup, but from when you actually use TELOS — add a patient, schedule a session, save a KPI. No credit card. At the end of the trial, if you don't pick a plan, the account moves to Solo and your data stays intact.
Can I move from Solo to Studio as I grow?
Yes, anytime. Immediate upgrade, pro-rata billing on the current month, no data migration.
Is the Studio plan per therapist or per practice?
€89/month base for the practice, plus €50/month for each additional therapist. Examples: 2 therapists €139, 3 €189, 4 €239. From the 6th therapist, the Clinic plan is more convenient.
Is there a discount for annual billing? And for students?
Yes: with annual billing you save about two months (Solo €39/month, Studio €69 base + €40/therapist, Clinic €239). For students, a dedicated free plan is available.
03
Privacy and data
Is TELOS compliant with GDPR art. 9 for healthcare data?
Yes, by design. Sensitive healthcare data is protected from day one: RLS on every table, audit trail, privacy policy and DPIA accessible from your dashboard. Compliance is the foundation, not a feature added later.
Where is my patients' data stored?
On servers within the European Union. EU hosting, always.
What happens to my data if I stop using TELOS?
It's yours and you take it with you: export in standard format, no lock-in. Change your mind whenever you want, without losing anything.
04
Integrations and invoicing
Can I migrate data from my current practice-management software?
Yes. On Studio and Clinic, assisted migration is included: patients, anamneses and session history are imported from your current software, from Excel, Notion or any standard export. Average: 5-10 working days.
Does TELOS handle the Italian Health Card System (STS) for the 730 tax return?
Yes, STS is native — not a third-party plugin. Services are transmitted to the Sistema Tessera Sanitaria for the pre-filled 730 tax return.
Can I issue SDI electronic invoices?
Yes. SDI electronic invoicing is included in Studio and Clinic (and available as an add-on at €29/month on Solo): sectionals, compliant digital storage, conformant export.
Can I sync my calendar with my own calendar app?
Yes: your calendar is available as an iCal feed, syncable read-only with Google Calendar, Apple Calendar and others.
05
Support
Is support in Italian?
Yes, support in Italian. Email on Solo; priority support with an under-4-hour SLA on Clinic.
What does onboarding include?
On Studio and Clinic, team onboarding is included, together with data migration from your current software. You don't start alone.
Can I have multiple users — reception and therapists — on the same account?
Yes. On Studio and Clinic you manage distinct roles: owner, manager, receptionist, accountant, each with their own permissions.
Still unsure?
The fastest way to know if TELOS is for you is to try it. Reverse trial, no card required.